Please review this FAQ before reaching out to customer support. 

When will my order ship?

• Due to unexpectedly high volume we are seeing up to 5-8 business days processing

What is your happiness guarantee?

• If you're unsatisfied with your order, we'll refund it. No returns needed. It's that simple.

What are the steeping instructions for Loose Leaf Tea?

• Scoop 1.5 teaspoons into an infuser. We recommend our empty tea bags, mesh ball, or stainless steel infuser.
• Bring 12oz of water to a boil.
• Steep for 3-5 minutes.

(For iced tea, do 6oz of water and then pour over ice.)

How many servings are in a handcrafted pouch?

30-45 servings

Each 2oz handcrafted pouch of loose leaf tea contains around 45 teaspoons of tea. That's 45 servings if you do the world standard 1 teaspoon in an 8oz teacup.

Most people in the U.S. use larger mugs made for coffee, though. For those, we recommend 1.5 teaspoons. You still get at least 30 strong servings in your favorite mug :)