Frequently Asked Questions
Here are some answers to our most asked questions about Chapters.
Frequently Asked Questions
Here are some answers to our most asked questions about Chapters.
Due to high volume we are seeing up toΒ 5-7 business days processing.
Yes, we offer free shipping for large domestic orders. Check the website banner or cart section to see the current deal on free shipping.
Yes. We ship through USPS, FedEx and/or UPS depending on the best & quickest rate, so every package has tracking.
Yes, at this time we only ship to the U.S. but we have plans to expand our shipping to other countries later this year.
28-45 servings.Β Each 2oz pouch of loose leaf tea contains around 45 teaspoons of tea. That's 45 servings if you do the world standard 1 teaspoon in an 8oz teacup.
Most people in the U.S. use larger mugs though. For those,Β we recommend 1.5 teaspoons.Β You still get at least 28 strong servings in your favorite mug :)
(For iced tea, do hot water and then pour over ice, or longer steeping in cool water.)
Both have the same high-quality teaβ our loose leaf teas come in resealable pouches for steeping with an infuser, while our sachets are pre-filled for easy, more convenient steeping.
Our limited edition blends are made seasonally and only available until sold out.
Some may return in future collections, but this isn't guaranteed, so be sure to grab them when you see them!
If you're unsatisfied with your order, we'll refund it. No returns needed. It's that simple.
We accept payments from major credit card companies like Amex, Visa, Mastercard, and payment platforms such as Apple Pay, Google Pay, Venmo and PayPal.
Yes, you can get in touch with us and start ordering through our Wholesale Portal, Faire. Or feel free to email us at hello@drinkchapters.com.
Want to Get in Touch?
For all other enquiries, please contact us directly below, and a member of our team will get back to you!